This website was created to offer customers the same high-quality products at lower prices by eliminating the high advertising fees, transaction charges, and various commissions typically associated with other shopping platforms. By cutting these costs, we're able to pass the savings directly to our customers.

The website specializes in selling refurbished products, accessories, and discounted items, while regularly featuring various promotional offers and deals.

Yes, this website is Holy Stone authorized, ensuring that customers receive the same quality and support they’ve come to expect from the Holy Stone brand.

Yes, this website is DEERC authorized, ensuring that customers receive the same quality and support they’ve come to expect from the DEERC brand.

Our refurbished drones undergo a rigorous inspection and testing process including pairing, motor running, WiFi connection, GPS receiving etc. to ensure they meet the highest quality standards.

We stand by the quality of our refurbished products, offering the same level of confidence as with new items.

Yes, all of our products, including refurbished items and accessories, come with a warranty.

Absolutely. All the products we offer, including refurbished units, are 100% authentic and sourced directly from Brands. We guarantee the authenticity of every product we sell.

Other shopping platforms will charge seller advertising fees, transaction fees, and various commissions. However, on our own website, these fees no longer exist. Therefore, we can lower the pricing of our products, and everyone can also buy products of the same quality.

Yes, they are brand new. You can click this link to check all discounted products: https://www.holystone.vip/collections/deals-discounts

One month. All products sold on this website enjoy the same warranty policy as the original brand. Please refer to the brand's official website.

Holy Stone

DEERC

Within one month after placing the order.

1. Contact Customer Support and Provide Order Details: Reach out to our customer support team, we will try to fix your issue first.

Provide your order number, the item(s) you wish to return, and the reason for the return/product issue.

2. Customer Support offer Solution: Our team will provide you with a solution.

• For Drone, yes, you can choose to return the product.
• For accessories, you can't return. But we will offer refund or replacement according to different situations.

Yes, we offer international shipping.

1. Accessories can generally be shipped worldwide. However, we cannot ship batteries to island addresses or to countries outside of the USA, Canada, the UK, Australia, and most of European Union.

2. Refurbished drone can only be delivered to the mainland of the United States.

If you are able to place an order, we can usually deliver to your address. Since logistics services can change frequently, if we find that we are unable to deliver to your country or address, we will notify you via email.

You do not need to pay any shipping fees when purchase.

Drones&Cars usually take about 3-6 days for delivery, while accessories may take 10-15 days.

It depends.

Generally, if the return is due to an error on our part or a defect in the product, we cover the return shipping costs.

However, if the return is for other reasons, such as a change of mind or incorrect ordering, you may be responsible for the return shipping fees.

Here are our few methods that you can reach us:

• Email: service@holystone.com
• Phone: +1 (833) 766-4733 (Holy Stone); +1 336-0888 (DEERC)
• Live Chat: Click the chat window on lower right corner
• WhatsAPP: +1 (855) 888-6699 (Holy Stone)

We will response you within 24 hours.

Our support team is available 24/7

Yes, your payment information is fully secure. We use advanced encryption technology to protect your data during the transaction process, ensuring that your personal and payment information remains confidential and safe from unauthorized access.

Please do not trust any instructions that direct you to leave our website for payment, such as requests for direct bank transfers, as these are not secure and may not be authorized by us.

We accept PayPal and Credit Card.

We take your privacy and data security very seriously. Your information will only be used for order fulfillment and after-sale service. We promise you that we do not share your information with third parties.